Welcome to Contact Centre Resource from Prosell and Knowledge = Power. CCR, is an exclusively designed suite of online learning modules, centred on customer service skills and created specifically for contact centre agents of all ability levels.
CCR is most effective when it is combined with 'on-the-job' coaching programmes such as ProcoachTM, as it helps to reinforce consistent behaviours.
To buy CCR now, click here.
Eight modules are available for a special price
of £49.95
per agent per year. The entire suite of CCR modules
are available for £89.95
per agent per year. Click here to find
out more.
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The eight core customer service modules are: |
| Critical
Communication Skills |
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Solution
& Confirmation |
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Rapport
& Relationship |
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Difficult
Customers |
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Establishing
The Situation |
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| Awkward
Situations |
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Ownership
& Investigation |
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Motivating
Me |
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Introduction
to Contact Centres |
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Roles &
Responsibilities |
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| Health &
Safety |
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Quality
Control |
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Teamworking
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Customer
Care |
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Technical
Ladders & Career Progression |
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Not included in the £49.95 modules, but included in £89.95 modules.
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Included in the £49.95
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Click here for a demonstration.
| Benefits for the agent: |
Makes best use of your time
Each module is only 10 minutes long, allowing agents to complete modules during downtime periods and pause a module dusing busy periods.
Completely Flexible learning environment
Because the system is available online, agents can complete modules where they want and when they want.
Allows you to track your progress
CCR provides agents with the opportunity to test their knowledge using the "Classroom" facility.
Informative, fun and motivational
CCR has a fun and interactive games suite available either for individual players or entire departments.
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| Benefits for you: |
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Helps your agents to provide consistently good customer-service
CCR provides your agents with a consistent and effective learning source.
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Provides agents with expert subject matter
The engaging subject matter for each module has been created by Prosell who have spent 20 years working within contact centres for clients such as Dell Computer, Telewest and EDS.
Allows you to review the progress of your agents CCR provides detailed management reports to enable you to analyse the learning results of your agents. -
Makes your training budget stretch further
CCR is a cost-effective solution that delivers essential customer service skills to your agents for less than £1 per agent per day.
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| System Requirements |
| The minimum system requirements for an end-user are: |
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Pentium II processor or equivalent
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Soundcard (headphones or speakers)
Windows 95 or later editions
An internet connection via 56K modem or LAN connection
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Monitor capable of supporting 800 x 600 or 1024 x 768
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Internet Explorer 4 or later editions
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Macromedia Flash plug-in 5 or later editions.
(free download available at www.macromedia.com)
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CCR also benefits clients who use ProcoachTM as CCR helps to reinforce behaviours and skills communicated through sales and service coaching.
To buy CCR now, click here. To speak to a Prosell consultant, click here.
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