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Prosell work with
many household names. Click here to find out more. |
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To speak to a Prosell consultant
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Prosell's Mystery Shopping programmes use the following methodology:
- Agree the programme objectives. What do you feel is the business issue?
- Agree the key-performance indicators in order to design a best practice model. Simply, 'what does good look like?
- Liaison with key stakeholders such as trade unions and assistance with internal communication strategies to inform and often reassure employees
- Agree the programme details e.g. number of visits and geographic locations
- Issue a detailed report on the actual observed performance against the initial objectives and recommendations on areas considered to require further development
Prosell are skilled practitioners of Mystery Shopping programmes, our service includes:
- The use of specialist 'shoppers' specifically trained to be observant, impartial and unobtrusive
- The use of expert recording equipment to provide an accurate visual record of each visit
- Detailed recommendations based upon the findings of the research to help minimise negative observations
To find out more, please click here to contact us.
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