Call Centre Customer Service

Develop the customer service skills within your call centres. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.

Challenges facing call centre customer service staff

Suggested modules

“ Following consolidating eight European markets into one location in Dublin, Prosell was enlisted to help Hertz provide a consistent service benchmarked against key performance indicators. Average performance increased by 39% in the first two weeks, while Italian and Spanish agents showed a 25% increase in performance over the first three months.”

Need something a little different? To talk to us about developing a customer service skills training programme tailored to your call centre needs, contact us on:
+ 44 (0) 20 8755 5380 or email us at