Call Centre Sales

Improve the sales skills of your inbound and outbound call centres. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.

Challenges facing call centres sales staff

• Connecting with the caller from the outset
• Ensuring a high quality customer experience without extending call time
• Knowing when it is appropriate to upsell and cross sell
• Knowing how to overcome objections and close the sale effectively
• How to develop customer loyalty

Suggested modules

• Outbound telesales
• Inbound telesales
• Managing customer relationships
• Telephone account development
• Consultative selling
• Conversational selling
• Controlling the call
• Active listening and effective questioning

" This has been a phenomenal success - a true example of using a specialist training company to solve difficult sales problems."
Personnel Director, RAC

Need something a little different? To talk to us about developing a programme tailored to your needs, contact us on:
+ 44 (0) 20 8755 5380 or email us at