Customer Service Train The Trainer
Develop your internal customer service training capability. This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.
Challenges facing customer services trainers
- Knowing how to develop skills, internally
- Understanding how to plan engaging courses that work
- Supporting your trainers while they develop and practice their skills
- Being able to adapt training styles
- Delivering programmes that drive a measurable improvement in performance
- The role of the trainer as a learning consultant in your business.
- How to identify training requirements in line with business goals and gain commitment for workplace training
- How to design an effective customer service training programme
- Understand how to prepare a lesson plan and write an effective training programme
- Deliver programmes that work
- Practice delivery styles and develop effective behaviours as a trainer
“ The O2 customer services train the trainer programme resulted in the induction period being reduced by 12%, the call quality increased by 6%, first time resolution increased by 10% and call efficiency increased by 13%. "
UK Customer Services, O2