Customer Service Train The Trainer

Develop your internal customer service training capability. This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.

Challenges facing customer services trainers

Suggested modules

“ The O2 customer services train the trainer programme resulted in the induction period being reduced by 12%, the call quality increased by 6%, first time resolution increased by 10% and call efficiency increased by 13%. "
UK Customer Services, O2

Need something a little different? To talk to us about developing a programme tailored to your needs, contact us on:
+ 44 (0) 20 8755 5380 or email us at