“Prosell has worked with An Post over the last 2-3 years in promoting conversational approaches to staff coaching and over-the-counter sales. Prosell has always been very professional in its dealings with An Post, and has brought considerable expertise, experience and energy to the transformation project we have been engaged in. I would have no hesitation in recommending Prosell to prospective clients.
We have seen considerable behavioural change at the counter in company and contract post-offices around the country. We have also seen managers increase the extent and improve the nature of their coaching interactions with staff.
The effect of the Customer Plus programme (designed in conjunction with Prosell and delivered with their engagement) cannot be captured in a couple of sentences. However, comparison with control groups has shown that those offices who engaged with the programme have experienced improved sales growth as a direct and verifiable result of the programme. Offices engaged in the programme frequently experience double digit growth in transactions levels.”
Diarmuid O'Conghalie, An Post