"For every participant on the programme, there has been a noticeable and positive change in behaviour. This has contributed to an inclusive yet robust working environment. My supervisors now appreciate the need for a varied coaching approach, instead of delegating using just the ‘tell’ approach. We encourage effective questioning by our supervisors which manifests in an open-dialogue with advisors, making them feel involved in the decision making process. Procoach has also given my supervisors the confidence to address ‘people’ issues and feel comfortable, delivering performance feedback."

Stuart Flower, Dimensions Support Bureau Manager