“As a result of Procoach Professional, we now have a centre of excellence for helping us to deliver a quality service throughout Yell customer service teams.

Procoach programmes remain the customer service ‘house style’. They suit our business, the service remains flexible yet it is as relevant now as it was when we first started the programme a few years ago. We have fully embraced the Procoach concept and, as a result, we expect to experience the long-term benefits throughout our service teams.”

Jan Lovett, Senior Customer Service Manager