Coaching Skills For Customer Services Management

Provide your customer services managers and supervisors with the skills to coach and develop their staff. Good workplace coaching can lead to Increased employee engagement, lower turnover and improved performance

Challenges facing customer services managers

Our Procoach course offers a complete coaching programme for developing the coaching skills of your customer services teams:-

“ As a result of implementing ProCoach, O2 has seen a 53% improvement in their managers coaching e!ectiveness. This was evidenced by measurable
behaviour changes during the programme.”

Dimensions Support Bureau Manager, O2

Need something a little different? To talk to us about developing a programme tailored to your needs, contact us on:
+ 44 (0) 20 8755 5380 or email us at