Course Guide

Do you want to improve performance across your sales and customer service teams?

Then read on to get a taste of the type of bespoke sales training courses and coaching programmes we can develop for your business. 

Our tailored courses use a blend of techniques including e-learning, classroom training, role-playing and workplace coaching.

We will work with you to ensure that learning and behaviour changes are embedded in your organisation so you and your employees can enjoy long-term benefits.

Discover how we can make a real difference in your organisation by browsing through our portfolio of programmes below.

Sales and sales management courses

Introduction to successful sales

This course offers a solid grounding in the basics of sales for those who are new to sales, recent graduates or people who have spent less than one year in the sales function.

Sales management

Gain the necessary skills to become an effective sales manager and develop your sales teams. Ideal for those new to sales management or for a refresher course for more experienced managers.

Account anagement And Development

This advanced course focuses on how to win and grow key accounts. Suitable for those moving into key account management or wishing to improve their key account management skills.

Selling to the C-suite

Suitable for sales and business development teams in industries where high value, low frequency transactions are the norm.

Selling skills for professional services

Appropriate for client facing staff, this course will equip technical experts with the required skills to cross-sell other departments and harness the potential of word-of-mouth referrals.

Call centre sales

Improve the sales skills of your inbound and outbound call centres. Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.

Retail sales

Designed for frontline retail staff, this course will equip your teams with the skills to adopt a successful conversational selling approach.

Sales train the trainer

Develop your internal sales training capability. This intensive five day course will ensure that your in-house trainers will be confident to plan, develop and deliver sales training programmes.

Coaching skills for sales management

Equip your sales managers with the skills to coach and develop their frontline staff on an ongoing basis. 

Sales, inbound marketing and social media

Equip your sales teams to be successful in the new world of inbound marketing. 

Customer service and customer service management courses

Introduction to customer service

Good customer services skills training is essential for effective teams. This course provides an invaluable introduction to the basics of customer service.

Call centre customer service

Appropriate for new call centre recruits and more experienced operators, wishing to fine-tune their skills.

Retail customer service and selling skills

Learn how to develop conversational selling skills and turn a conversation into a sales opportunity. Ideal for those new to retail or who could benefit from a refresher.

Customer service train the trainer

This intensive five day course ensures that your in-house trainers can confidently plan, develop and deliver customer service training programmes throughout your business.

Coaching skills for customer service management

Provide your customer services managers and supervisors with the skills to coach and develop their staff. 

Contact us

If you would like to discuss improving the customer service and sales skills of your frontline staff, please do get in touch by calling +44 208 755 5380.