Sales Training And Coaching Programmes
Customised sales training and coaching programmes tailored to your needs
With nearly 30 years of experience of developing bespoke sales training and coaching programmes, Prosell has worked with a broad range of different businesses around the world including telecommunications and media, IT, financial services and retail.
We don’t offer off-the-shelf solutions, but will work with you to develop a programme that takes account of the challenges you are facing and your long-term objectives.
Implementing a regular programme of training for your sales executives and sales managers can be challenge, particularly in fast growing businesses.
Our experience has shown that an effective workplace coaching programme can lead to increased employee engagement, reduced turnover and improved performance.
We can develop a customised approach that considers the nature of your business, context and the desired changes in behaviour of your sales teams
Retail sales training
Frontline retail teams are key to performance and delivering the expected brand experience. And whilst employees might feel uncomfortable with what they regard as “selling”, many are very happy to talk to customers, understand their needs and suggest solutions
Call centre sales training
Your contact centres can be key to delivering the desired customer experience and developing customer satisfaction and loyalty.
Conversational sales training
In any customer facing situation, you can generally anticipate a positive response if your conversation is one in which you explore or address a customer’s needs.
Your customer services teams are key to customer satisfaction, retention and delivering the desired customer experience, even when under pressure.
Equip your customer services managers and supervisory staff with the skills to coach and develop their direct reports.
Some organisations are keen to develop their internal customer service training capability.
Call centre customer
Your contact centres can play an important role in the customer experience, customer satisfaction and long-term loyalty.
In today’s omni-channel retailing world, bricks and mortar stores continue to play an important role in delivering the brand promise and customer experience.