As a business leader, you know that great customer service will sell your products and services. The Net Promoter Score (NPS) concept is built around the recognition that excellence in customer service has a significant impact on new and repeat business.
Building on this concept, we offer a programme of training courses, specific to the needs of customer service environments.
At the heart of our customer services training provision are these beliefs:
- Managers and their teams need to ‘live the brand’
- Best practice should be clearly defined and easy to understand
- Both internal and external customer engagement is essential to excellence in customer service
- Measurement of standards and recognition for those who demonstrate excellence drive a continued focus on great customer service
Beyond training into transformation
Our customer service training courses are supported by Procoach, our workplace performance coaching programme to transform customer service provision.
If you would like to find out more about how we could help your business, please send us a message or call us on +44 (0)208 755 5380.