As a business leader, you know that great customer service will sell your products and services. It’s why the Net Promoter Score (NPS) concept is built around the recognition that excellence in customer service has a significant impact on new and repeat business.
Building on this concept, our training courses are designed to meet the needs of your customer service environments.
At the heart of our customer services training are these core principles:
- Managers and their teams need to ‘live the brand’
- Best practice should be clearly defined and easy to understand
- Internal and external customer engagement is essential to excellence in customer service
- Measuring standards and recognising those who excel drives great customer service
Beyond training and into transformation
Our customer services training is supported by Procoach. Procoach is our unique workplace performance coaching programme, which is designed to transform customer service provision.
If you’d like to find out more about how we could help your business, please send us a message or call us on +44 (0)208 755 5380.our