In any customer facing situation, you can generally anticipate a positive response if your conversation is one in which you explore or address a customer’s needs. And that can lead to improved relationships with your customers and sales opportunities.
Particularly suited to transactional sales and customer service environments, Prosell’s Conversational Selling programme takes the essentials of selling to create a natural, conversational approach to customer interactions.
This conversational approach gives your people:
- Clarity: a conversational purpose
- Process: easy to follow steps to customer engagement
- Techniques: key sales approaches that will advance an opportunity
And this natural approach works. Although it is early days for our more recent customers, we have already seen changes such as:
- Significant shifts in working practice (towards a consultative sales culture)
- Improved transaction values (up 17% in one case)
Take a look at some of our case studies, where conversational selling has improved performance:-
If you would like to discuss improving the conversational sales skills of your frontline sales and customer services, please send us a message or call us on +44 (0)208 755 5380.