“Coaching for Sales and Customer Service Success” is a great introduction for those new to workplace coaching as well as a useful reminder to people who already have some coaching experience. The book is written with frontline managers or supervisory staff in mind – and is full of practical examples to demonstrate key points.
Our expert team has spent many years trying to understand what really influences an individual’s performance – and have identified three key internal components – mindset, behavioural skills and activity levels. Naturally, individuals do not work in isolation; external influences, the resources available, allocated time and budget will also affect performance.
The practical toolkit outlines the five key stages of our Procoach® model– and describes how best to develop and practise the necessary skills to ensure that coaching is embedded throughout an organisation. There are plenty of self-assessment questions and case studies to help illustrate just how the theory works in practice.
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If you would like to discuss improving the performance of your sales and customer service teams, please do get in touch. We would be delighted to hear from you.