Coaching for Sales and Customer Service Success

“Coaching for Sales and Customer Service Success” is a great introduction for those new to workplace coaching as well as a useful reminder to people who already have some coaching experience. The book is written with frontline managers or supervisory staff in mind – and is full of practical examples to demonstrate key points. 

Our expert team has spent many years trying to understand what really influences an individual’s performance – and have identified three key internal components – mindset, behavioural skills and activity levels. Naturally, individuals do not work in isolation; external influences, the resources available, allocated time and budget will also affect performance.

The practical toolkit outlines the five key stages of our Procoach® model– and describes how best to develop and practise the necessary skills to ensure that coaching is embedded throughout an organisation. There are plenty of self-assessment questions and case studies to help illustrate just how the theory works in practice.

Want to buy the book?
Get in touch to order your copy.

If you would like to discuss improving the performance of your sales and customer service teams, please do get in touch. We would be delighted to hear from you.

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