Customer Service training
Learning & Development
Around the World
Friday 2 March 2018
Delivering a personalised customer experience in today’s digital world is a challenge. In this blog, Mark BW McDermott considers how to help your frontline teams have memorable interactions with your customers.
Tuesday 23 January 2018
Goals are a great way to focus your business and to promote change. In this blog Mark McDermott considers how to set your goals to maximise the chance of success.
Wednesday 20 December 2017
As 2016 draws to a close, Mark BW McDermott reflects on the dramatic changes of the last 12 months. Teams are likely to feel insecure. How can businesses help?
Sunday 22 October 2017
Sometimes, to put things right, all customers want is an admission of an error. A simple “sorry” from frontline teams can do much for customer loyalty.
When performance matters
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