Customized training and coaching programs
Improve the performance of your sales and customer service teams through effective training and coaching
About us
We’re an international company dedicated to improving the performance of your sales and customer service teams. We do this by creating customized classroom training and coaching programs , workplace learning and the latest mobile learning technology.
Tradition
Founded in 1985, we are an international skill development and performance consultancy, specializing in sales and customer service environments.
Expertise
We work with you not only to improve, but also to fundamentally transform your sales and service; focusing on not just the “what” you do, but also the “how” you do it.
Certificate
We have a network of Prosell offices and over 200 trainers, enabling us to roll out programs locally and quickly to wherever a client needs us, in whichever language they want.
Excellence in services
Customized programs for sales and customer services teams.
All our programs will be tailored to your needs. We will take the time to get to know you, your business and your long-term goals. Only then we will develop a programs that is designed to improve the performance of your sales and customer services teams and deliver a measurable return on investment.
Sales training that
boosts performance
Sales and service are cornerstones of every business – when they’re great, they truly set you apart from the rest.
Our business is transforming sales and customer service effectiveness, by helping your frontline teams and managers to learn the skills they need to achieve their potential.
Learning that
drives growth
We aim to give you a tangible, long-term return on investment. Our clients have seen some great results:
- 11% improvement in NPS
- 47% increase in customer retention
- 36% growth in average order value
- 50% - 200% increase in sales revenue
Development that
changes behavior
You might call what we do training. We prefer to call it learning and development.
What makes us different is that we go beyond classroom training, incorporating performance coaching and mobile learning to create a program tailored to your business needs.
Procoach® - performance coaching
What results does Procoach® deliver?
As you can see from our case studies, our Procoach® program delivers tangible, measurable and continuous results for customers in a variety of industries worldwide. Examples include:
But what is the rationale behind this approach? Here are some high level reasons why Procoach® delivers:
1
It delivers
results
Revenue growth, higher service levels and employee retention
2
It’s holistic
It develops the skills, behaviors and attitudes to deliver your brand experience
3
It’s founded
on your needs
Coaches learn not just “how” to coach, but also “what” to coach their teams on
4
It’s delivered
in the workplace
Managers become confident coaches, capable of developing their teams
5
It’s got
"teeth”
Coaches are certified to ensure consistent and sustainable performance improvement
6
It’s
flexible
Our framework works within your existing performance management system
Our team
We deliver results not training events – because performance matters.
Simon Morden
CEO
Guy Sellwood
Managing Director
and VP Americas
David Heslop
Non Executive
Director
Peter Fullbrook
Managing Director
(Prosell Pty Ltd) and
VP AsiaPac
Simon Morden,
CEO of Prosell
It is difficult to believe that 30 years have already past since Peter Fulbrook set up Prosell, working from his back bedroom in London. Now, three decades on – and we are an international organization with over 200 trainers worldwide helping many high profile companies develop their managers and leaders of the future.
I would like to take this opportunity to thank our many clients, who have put their trust in us to work with their people over the years. We appreciate that what we offer is an intangible service that initially might require a leap of faith – but we are truly proud of the results we have helped organizations achieve since 1985.
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Contact us
-
Prosell Learning Limited 6 Oriel Court,
106 The Green, Twickenham, Surrey TW2 5AG.
United Kingdom. - +44 (0) 20 8755 5380
- +44 (0) 20 8898 5676
- info@prosell.com